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Frequently Asked Questions
Find answers to common questions about our services
Getting Started
How do I register with Khyber FX?
Registration is simple and takes just a few minutes. Visit our Member Registration page or call us to start your registration. You'll need to provide basic personal information and complete our verification process to comply with UK regulations.
What documents do I need to verify my account?
You'll need a valid government-issued ID (passport or driving license) and proof of address (utility bill or bank statement). This helps us comply with anti-money laundering regulations.
Is there a minimum or maximum transfer amount?
The minimum transfer amount varies by destination country but typically starts from £50. Maximum amounts depend on your verification level and destination. Contact us for specific limits for your transfer.
Transfers & Rates
How long does a transfer take?
Most transfers are completed within minutes to a few hours. Bank transfers may take 1-2 business days depending on the destination country and banking system. Cash pickup is usually instant once the transfer is processed.
What are your exchange rates?
Our exchange rates are competitive and updated in real-time based on market conditions. You can check live rates on our Exchange Rates page or use our currency calculator to see exactly how much your recipient will receive.
Do you charge transfer fees?
We take no fee on most transfers. Any applicable fees are clearly displayed before you confirm your transaction - no hidden charges. Our competitive exchange rates ensure you get maximum value for your money.
Security & Safety
Is my money safe with Khyber FX?
Absolutely. We're fully regulated by the FCA, HMRC, and ICO. All customer funds are held in segregated bank accounts, separate from company funds. We use bank-level encryption and security measures to protect your money and personal information.
What if something goes wrong with my transfer?
Our dedicated support team is here to help. Contact us immediately if you encounter any issues. We have robust procedures to resolve problems quickly and will work with you until your transfer is completed successfully.
How do you protect my personal information?
We take data protection seriously and comply with UK GDPR regulations. Your personal information stored securely, and never shared with third parties without your consent.
Payment Methods
What payment methods do you accept?
We accept bank transfers, debit cards, and credit cards. For in-person transactions at our London office, we also accept cash payments. All payments are processed securely.
How can my recipient receive the money?
Recipients can receive money through bank deposit, cash pickup at partner locations, or mobile wallet (where available). The best option depends on the destination country and recipient's preference.
Can I cancel my transfer?
If your transfer hasn't been processed yet, you may be able to cancel it. Contact us immediately if you need to cancel. Once the money has been paid out to the recipient, cancellation is not possible.
Still Have Questions?
Our friendly team is here to help you with any questions you may have.